Clear Cache & Send Device Info
Sometimes cache issues prevents you from getting the latest and greatest on your HUB.
How do I clear my cache?
With the Clear Cache feature it's easy for you to reset your cache to see if that resolves any IHUBApp issues you may have with content.
- Log into the HUB
- Open the side navigation menu and click on 'Account'
- On the My Account section click on the 'Reset Cache' button
- Your HUB will restart / refresh the page with cache cleared
- Check to see if this resolved any issues you were experiencing
How do I send my Device Information to the Support team?
If clearing the cache did not work to resolve your issue it's time to contact Stephanie Kirk ( [email protected] ) or go to your Messages to send Stephanie a message through the HUB. To help us get to a resolution faster, in your email you can send your device info for our team to analyze any immediate issues.
- Log into the HUB
- Open the side navigation menu and click on 'Account'
- On the My Account section click on the 'Device Info' button
- A popup box will appear with your device information. Click 'Copy'
- Go to your email or Message Center and compose a new message to [email protected]
- In the body of your email, explain the issue you're having. Paste the device information within your email before sending to Support